Overall Experience Reviews For Sport Clips Haircuts of Springfield - Best Buy Metro Center

1 rating

I have been going to Hair Clips for several years, but yesterday I went to the Springfield, Virginia location for the first time. It will be my last visit to that location. After my stylist gave me a hair cut she pulled the hard sell tactic with products they sell for a problem I have with my hair. I said, "No" several times, but she would not let up. I bought just to get the experience over with. Today, less than 24 hours after my hair cut, I returned to the store to return the product which had been unopened. I was told there was a no return policy. There were no signs in the store that said this nor did it say that on the receipt. I am very angry! People who work in the service industry wonder why the general public treats them like trash. It's episodes like this that creates that dynamic. I don't blame the young woman at the desk who greeted me this afternoon, she was pleasant and doing her job. I get that. What I don't get is a management that is so crass that they will not let a good customer fairly return a product. I intend to address this issue with the local area Chamber of Commerce and with the Sports Clips corporate office.

5 rating

I came in with one of the worst haircuts I got from a different franchise. but my stylist soheary save it

5 rating

Great place to get a haircut and MVP! My husband and son only go here and Melissa is the best! Great service!

Rated 4.3 out of 5.0 based on 6 Client reviews

1
James P. | March 17, 2019 Overall Experience

"I have been going to Hair Clips for several years, but yesterday I went to the Springfield, Virginia"

5
Nathan W. | July 19, 2018 Overall Experience

"I came in with one of the worst haircuts I got from a different franchise. but my stylist soheary sa"

5
Brandy S. | June 5, 2018 Overall Experience

"Great place to get a haircut and MVP! My husband and son only go here and Melissa is the best! Great"

5
Morgan K. | June 2, 2018 Overall Experience

"Great service. Great store. Awesome people. "

5
Melissa H. | June 2, 2018 Overall Experience

"I love this location! Great service! Great stylist! They have a great team that works well together "

5
Jason H. | April 9, 2018 Overall Experience

"Great place, great stylist. Great cuts"