Overall Experience Reviews For Sport Clips Haircuts of Springfield - Best Buy Metro Center

I have been going to Hair Clips for several years, but yesterday I went to the Springfield, Virginia location for the first time. It will be my last visit to that location. After my stylist gave me a hair cut she pulled the hard sell tactic with products they sell for a problem I have with my hair. I said, "No" several times, but she would not let up. I bought just to get the experience over with. Today, less than 24 hours after my hair cut, I returned to the store to return the product which had been unopened. I was told there was a no return policy. There were no signs in the store that said this nor did it say that on the receipt. I am very angry! People who work in the service industry wonder why the general public treats them like trash. It's episodes like this that creates that dynamic. I don't blame the young woman at the desk who greeted me this afternoon, she was pleasant and doing her job. I get that. What I don't get is a management that is so crass that they will not let a good customer fairly return a product. I intend to address this issue with the local area Chamber of Commerce and with the Sports Clips corporate office.

I came in with one of the worst haircuts I got from a different franchise. but my stylist soheary save it

Great place to get a haircut and MVP! My husband and son only go here and Melissa is the best! Great service!